Terms of Service

1. Acceptance of Terms

By accessing or using keenoak ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use the Service. These Terms apply to all users, including practice owners, administrators, and staff members.

2. Description of Service

keenoak provides automated no-show follow-up and appointment recovery services for appointment-based businesses. Our Service includes:

• Automated patient/client follow-up messaging
• No-show detection and tracking
• Appointment rebooking facilitation
• Recovery analytics and reporting
• Integration with scheduling systems
• Custom follow-up workflow configuration

3. Account Registration

To use our Service, you must create an account and provide accurate, complete information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access
• Ensuring your account information is kept up to date

4. Acceptable Use

You agree not to use the Service to:

• Send unsolicited or spam communications
• Violate any applicable laws, regulations, or third-party rights
• Transmit harmful, threatening, or abusive content
• Attempt to access other users' accounts or data
• Interfere with or disrupt the Service or its infrastructure
• Use the Service for any purpose other than its intended use

5. Healthcare Compliance

If you are a healthcare provider, you acknowledge and agree that:

• You will execute a Business Associate Agreement (BAA) with us prior to transmitting any ePHI
• You are responsible for obtaining appropriate patient consent for follow-up communications
• You will comply with all applicable HIPAA regulations and other healthcare privacy laws

6. Fees and Payment

Certain features of the Service require a paid subscription.

• Billing: Subscriptions are billed monthly or annually in advance. All fees are quoted in USD and are non-refundable except as required by law.
• Changes to Pricing: We reserve the right to change our pricing with 30 days notice. Continued use after a price change constitutes acceptance of the new pricing.
• Cancellation: You may cancel your subscription at any time. Access will continue until the end of your current billing period.

7. Intellectual Property

The Service, including its original content, features, and functionality, is owned by keenoak and is protected by international copyright, trademark, patent, trade secret, and other intellectual property laws. You retain ownership of all data you provide to the Service.

8. Limitation of Liability

To the maximum extent permitted by law, keenoak shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from your use of the Service. Our total liability shall not exceed the amount paid by you in the twelve months preceding the claim.

9. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that the Service will recover all no-show appointments or achieve any specific recovery rate.

10. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties, or for any other reason at our sole discretion. Upon termination, your right to use the Service will immediately cease, and we will provide you access to export your data for 30 days.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any disputes shall be resolved in the state or federal courts located in San Francisco County, California.

12. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the modified Terms.

13. Contact Us

For questions about these Terms, please contact us: